Frequently Asked Questions

Is there a need to sign an agreement or accept any terms and conditions?: Upon receipt of g2g voucher you are accepting the terms and conditions of the voucher.
When do I receive my voucher?: You will receive your booklet from a worker at school. This may be a Connexions Worker, Youth Worker or ESLAC Worker. Some young people may receive it from a Social Worker.
How does my g2g voucher work?: Any g2g voucher can be used like any voucher, you will not be able to receive any cash back. Check out where to use the vouchers.
What happens if I have purchased an item that I wish to return?: You will be credited subject to the activity providers refund policy. In some cases the merchant may choose a credit voucher.
Where can I use my g2g voucher?: Your vouchers can be used for purchases of activities and tickets at activity types specified on the website. Please note you can not use it at the cinema.
What are the fees for using my g2g voucher?: There are no fees or charges check out our Terms and Conditions.
Can I use my voucher online?: No, your vouchers cannot be used on-line or over the telephone.

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